If I had a lot of money or amazing powers of hypnosis, I would simply get someone to manage the technical side of The Typing Chimps for me so that I could dedicate my oh-so-valuable time to more important things, like playing this really cool race car video game I just found the other day. Sadly, the oppressive weight of my responsibilities to our loyal fans keeps me from smelling the roses as often as I’d like, and I muddle through the confounding tasks of creating Photoshop images and getting a row of pictures to appear at the top of a web page instead of the bottom.
But no man is an island; there are times when I simply can’t do it all alone, and I need a little help from my friends - or, in this particular case, my Internet host. Originally I used an Internet host company in Germany because my first site was a .de and not a .com. But they obsessed with rules and regulations, and I moved to greener pastures, thereby adding to the long list of potential German business customers who are scared off or turned off by one of the most expensive, inflexible, rule-ridden markets in the world. I found a small company in that antithesis of Germany, California, and was instantly sold. No sooner had I given them my credit card number than I was happily, if also cluelessly, building my very first web site.
The honeymoon soon came to an end, however, when I recently phoned my host again, this time not to buy something, but merely to avail myself of their customer services - the pride and joy of the company:
“We have top rated general support staff as well as advanced system administrators and programmers to assist with your more complex issues. If there is a problem, we will fix it - if you don’t understand something, we will explain it - we are proud of our service and our skills. In fact, we guarantee your satisfaction.”
Aaron answered. I love that first-name approach and have missed it ever since I came to Germany. Here you might have shopped at the same grocery store every week for the last 23 years and every time checked out with the same cashier and you still wouldn’t know anything more about her than what you read on her minimalist name badge: “Frau Schmidt”. In the US I’d know her first name, middle name, the names of her husband, children, dog and pastor no later than the third week. If I don’t shop during peak hours, that is.
“Hi, this is Chris,” I casually responded, ready for a little small-talk about the weather, the Dodgers, our hopes and dreams, “I’ve got a few questions about….” I went on to tell my good friend Aaron how I wanted to change my domain name. In one sentence I said “domain”, in the other “web address”. “What do you mean?” he asked dryly. Stupid me. I’ve just outed myself as the Internet putz that I am. Now he knows he’s dealing with a rookie. I just lost respect points with my friend, Aaron. “You know, the www-dot-whatever,” now sounding like a total idiot. “Oh,” said Aaron. I wanted to clear up the nomenclature issue right away so I could sound a bit more in-the-know the next time, “What is the difference between a domain and address, anyway?” I asked. “There isn’t one,” he said.
He never did ask me if I was going to get that embarrassing tattoo removed, and I never got the opportunity to ask him if he was going to try to patch up his estranged relationship with his pops this Christmas. You see, as things turned out, Aaron was a jerk. An arrogant computer jerk to be more precise. He knew what I wanted to know. He knew I knew he knew what I wanted to know. He was no doubt wondering what business I had trying to make a website when I clearly didn’t know anything about computers. If I couldn’t even say ‘domain’ or ‘web address’ without slobbering on my shirt, why should he waste his precious time with me? The rest of our conversation was curt and far from helpful. “So, do I have to change all the domain-address-whatever settings for anything I’ve uploaded?” “I’ve changed the domain name.” “Yes, but will my blog software be transferred to the next site?” “I’ve changed the domain name. That’s all.”
That was our real conversation, but as I filled with Dr.-David-Banner proportions of rage, THIS is the conversation I was holding in my mind:
Me: Aaron, do you have a body?
Aaron: Uh, yeah.
Me: And I’m guessing you’ve had your body for about 24 years now. Do you know everything about it? I mean, when you get sick or injure yourself or a wart suddenly appears in strange places, do you know exactly what to do or do you call a doctor? And if you do call a doctor, does he berate you for not knowing the difference between a sinoatrial node and an atrioventricular node even though you’ve owned them your entire life, or does he explain that one is a ‘pacemaker’ and the other a ‘relay station’ for your heart? And when your car breaks down, are you able to repair it no matter what the problem is, considering you’re completely dependent upon it, or do you have to shell out big bucks to get the thing fixed by someone who does know what they’re doing? My point is this, Aaron: let me speak to one of your colleagues and go have your bad day with somebody else.
Yep, I sure wish I had said that.